terms and conditions


This Website Is Owned And Operated By D.A.R Jewellery Pvt Ltd.,(Henceforth Referred As "D.A.R" Or "We" Or "Us" Or "Our"  Having Its Registered Office At No 551, Vysial Street,  Prakasam, Town Hall,  Coimbatore, Tamil Nadu 641001. In Using The

Services Provided By Our Website 

Www.darjewellery.com

You Are Deemed To Have Accepted The Terms And Conditions Listed Below Or As May Be Revised From Time To Time, Which Is, For An Indefinite Period And You Understand And Agree That You Are Bound By Such Terms And Conditions Till The Time You Access This Website.

D.A.R Jewellery Pvt Ltd Reserves The Right To Change These Terms And Conditions From Time To Time Without Any Obligation To Inform You And It Is Your Responsibility To Look Through Them As Often As Possible. All Rights Including Copyright, In This Website, Are Owned By D.A.R Jewellery Pvt Ltd.

Any Use Of This Website Or Its Contents, Including Copying Or Storing It In Whole Or Part Without The Permission Of D.A.R Jewellery Pvt Ltd., Is Prohibited.

If You Have Any Queries About These Terms And Conditions Or Any Complaints Or Suggestions Regarding Our Website, Please Feel Free To Write To

Customercare@Darjewellery.com

Or Call Us On 9952433386 (Timings: 10.00 A.M To 7.00 P.M Indian Standard Time).

Eligibility Criteria

If You Are Below 18 Years Of Age, You Are Prohibited To Use/Purchase/Contract From Or With This Website. Persons Who Are Incompetent To Contract Within The Meaning Of The Indian Contract Act, 1872 Are Not Eligible To Use This Website.

Those Who Choose To Access This Website From Outside India Are Responsible For Compliance With Local Laws And If To The Extent Local Laws Are Applicable. In Case If Any Indian States Prohibit Direct Sale Of Merchandise From Other States And Require Special Documentation To Effect Such A Sale Without Dual Taxation, If We Receive An Order From Such States Or To Be Delivered To Such States Under Such Circumstances We Retain The Right To Accept Or Reject The Order.

Pricing And Payment

Pricing Will Be Subject To Change At The Discretion Of D.A.R. For Orders Being Shipped Within India, The Payment Can Only Be Accepted In INR. Prices Will Be MRP And CGST/SGST And IGST, As Applicable.

In Case Of International Credit Cards Being Used For Domestic Orders, The Transaction Amount Will Be Converted To INR Before The Payment Is Accepted. Currency Conversion Charges May Apply According To Your Credit Card Policy. If You Have Made The Payment By International Card Or Foreign Bank Issued Card Then You Will Be Required To Send Us Any Government Issued Photo Identity Proof Of The Country Of Residence As Mentioned Below

  1. Passport With Visa Copy
  2. Driving License
  3. Employment Card
  4. Any Other Government Issued ID Proof Of The Country Of Residence.

International Orders: Payments For International Orders Are Accepted Through PayPal Gateway Either By Your PayPal Account Or By Using International Credit/Debit Cards Only. 

For Orders Being Shipped Outside India, The Payment Will Be Accepted Only In US Dollars. For International Orders, Currency Conversion Rates Will Apply According To The Prevailing Exchange Rates On The Day Of Placing The Order.

For Shipments Being Sent Outside India, Prices Will Include All The Applicable Taxes In India And The Shipping And Handling Charges.

For International Orders You Will Be Required To Send Us Government-Issued Photo Identity Proof Preferably: 

  1. Driving License.
  2. Passport

NOTE: Indian Issued Cards Will Not Be Accepted For International Orders.

Delivery Schedule

We Understand That Your Privacy Is Important To You And We Respect That. We Ensure You That We Maintain Complete Confidentiality Of The Details That You Have Shared With Us And Will Not Share It With Any Third Party.

A Tentative Delivery Date/Time Will Be Given Along With The Order Confirmation Email. The Exact Delivery Date Shall Be Provided As Soon As Your Order Is Ready For Dispatch. Alternatively, Registered Customers Can Track Their Order By Clicking 

Track order

And Find The Order Status.

Your Obligations

1) Pan Card 

2) Driving License 

3) Passport 

4) Voter Identification Card

5) Postal Identification Card (Aadhar)

  • You Have To Provide True, Accurate, Current And Complete Information About Yourself While Registration On
    Www.darjewellery.com
  • You Should Maintain And Promptly Update Registration Data To Keep It True, Accurate, Current And Complete. If You Provide Any Information That Is False, Inaccurate, Incomplete Or Not Current Or If D.A.R Has Reasonable Grounds To Suspect That Such Information Is False, Inaccurate, Incomplete, Not Current Or Not In Accordance With This User Agreement, We Have The Right To Indefinitely Suspend Or Terminate Your Membership And Refuse To Provide You With Access To Our Website.
  • In The Event That A Non-Delivery Occurs On Account Of A Mistake By You (I.e. Wrong Name Or Address Or Any Other Wrong Information), Any Extra Cost Incurred By D.A.R For Re-Delivery Shall Be Claimed From You And You Shall Bear Such Expenses.
  • You Will Provide Authentic And True Information In All Instances Where Such Information Is Requested Of You. D.A.R Reserves The Right To Confirm And Validate The Information And Other Details Provided By You At Any Point Of Time. Further, D.A.R Also Reserves The Right To Ask For Additional Information For Accepting Orders Or Before Making Delivery In Certain Cases. If Upon Confirmation, Your Details Are Found To Be False (Partially Or Completely), D.A.R Has The Right In Its Sole Discretion To Reject The Registration And Debar You From Using The Services Of
    Www.darjewellery.com And Or Other Affiliated Websites Without Prior Intimation Whatsoever.
  • You Confirm That The Address At Which Delivery Of The Product(S), Ordered By You, Is To Be Made Is Correct And Proper In All Aspects.
  • Before Placing An Order You Shall Check The Product Description Carefully. By Placing An Order For A Product, You Agree To Be Bound By The Conditions Of Sale And Invitation To Offer Included In The Item's Description.
  • If There Is Any Delay In The Delivery Caused Due To Any Natural Calamity, Public Holiday Or Any Other Unforeseen Circumstance, Then You Shall Not Hold D.A.R Liable For Such Delay In The Delivery Of The Product.
  • In Case You Use An International Card Or Foreign Bank-Issued Card For Payment Of Domestic Order Or You Have Ordered Something To Be Delivered Outside India, Then You Have To Provide Us Any Government-Issued Photo Identity Proof. For Example:

Restriction

D.A.R Reserves The Right, At Its Sole Discretion, To Limit The Quantity/Value Of The Items Purchased By You And Such Other Restrictions As May Be Applicable To Orders Placed By The Same Account, The Same Credit/Debit Card And Also To Orders That Use The Same Billing And/ Or Shipping Address. We Will Provide Notification To The Customer Should Such Limits Be Applied. D.A.R Reserves The Right At Its Sole Discretion To Prohibit Sales To Anyone As It May Deem Fit.

Site Security

You Are Prohibited From Violating Or Attempting To Violate The Security Of This Website, Including, Without Limitation:

  • Accessing Data Not Intended For You Or Logging Onto A Server Or An Account Which You Are Not Authorized To Access.
  • Attempting To Probe, Scan Or Test The Vulnerability Of A System Or Network Or To Breach Security Or Authentication Measures Without Proper Authorization.
  • Attempting To Interfere With Service To Any Other User, Host Or Network, Including Without Limitation Via Means Of Submitting A Virus To The Site, Overloading, Flooding, Spamming, Mail-Bombing Or Crashing.
  • Sending Unsolicited Email, Including Promotions And Or Advertising Of Products Or Services;
  • Forging Any TCP / IP Packet Header Or Any Part Of The Header Information In Any Email Or Newsgroup, Posting Violations Of System Or Network Security May Result In Civil Or Criminal Liability. D.A.R Will Investigate Occurrences That May Involve Such Violations And May Involve, And Cooperate With Law Enforcement Authorities In Prosecuting Users Who Are Involved In Such Violations. You Agree Not To Use Any Device, Software Or Routine To Interfere Or Attempt To Interfere With The Proper Working Of This Site Or Any Activity Being Conducted On This Site. You Agree, Further, Not To Use Or Attempt To Use Any Engine, Software, Tool, Agent Or Other Device Or Mechanism (Including, Without Limitation, Browsers, Spiders, Robots, Avatars Or Intelligent Agents) To Navigate Or Search This Site Other Than The Search Engine And Search Agents Available On This Site And Other Than Generally Available Third Party Web Browsers (E.g. Microsoft Explorer, Google Chrome, Mozilla Firefox).

Cancellation By D.A.R Jewellery Pvt Ltd

There May Be Certain Orders That D.A.R Cannot Accept, And Therefore, We Reserve The Right, At Our Sole Discretion, To Refuse Or Cancel Any Order. Some Reasons May Include Limitation On Quantity Available For Purchase; Errors In Pricing Or Product Information Or Certain Issues Identified By Our Fraud Avoidance Department Or Any Other Issue Which D.A.R Identifies For Not Accepting The Order. We Also Reserve The Right To Ask For Additional Information For Accepting Orders In Certain Cases. We Will Notify You In Case Your Order Has Been Cancelled Fully Or Partially Or If Any Additional Information Is Required To Accept Your Order.

Cancellation By Customer

Once An Order Is Placed, It Can Only Be Canceled Before It Is Shipped To The Provided Destination. Registered Customer Can Always Check The Status Of Their Order From

Track Order

Available At

Www.darjewellery.com

Once The Cancellation Request Is Received, We Will Initiate The Process Of Refunding The Amount To Your Account Via The Same Payment Mode That You Had Used To Make The Transaction Or Through Cheque (Amount Would Be Refunded Through Cheque, Only In Cases Where The Debit/Credit Card Used By Customer While Placing The Order Is Not In Use). Once The Refund Process Is Initiated, You Will Receive The Refund Amount Directly In Your Account Or Through Cheque.

NOTE: In The Event That The Amount Has Been Deducted From Your Account But The Transaction Failed, We Will Refund The Amount To Your Account At The Earliest.

Refund & Exchange Policy

D.A.R Does Not Have A Return Or Refund Policy In Place At Present.

However D.A.R Is Committed To Ensuring Full Customer Satisfaction With Respect To The Products Available On Our Website, Security & Customer Assistance. If You Are Not Happy With The Product, You Can Choose To Exchange The Order.

NOTE: In Case Of International Orders, We Do Not Currently Accept Any Returns Or Exchange Of Our Products, Except For Those Cases Where A Defective Product Has Been Delivered. You Shall Return The Defective Product Unused And In The Same Condition As You Received It, In Its Original Packaging, Along With The Invoice For An Exchange. You Are Required To Report The Defect Within 7 Days Of Receipt Of The Product Either By Calling Us On +919952433386 Or Writing To Us On

Customercare@Darjewellery.com

For The Exchange Of The Returned Defective Product Please Check The Section On Exchange Below.

7- DAYS RETURN POLICY FOR DOMESTIC ORDERS ONLY

In The Unlikely Event That The Order Delivered Is In Damaged Condition, Or Otherwise, You Can Return The Product Unused And In The Same Condition As You Received It, In Its Original Packaging, Along With The Invoice And Get The Same Exchanged. Photographs Of The Damaged Product Should Be Sent To Our Email Id

Customercare@Darjewellery.com.

Our Courier Partner Will Collect The Order From The Address Provided By You And Will Get It Back To Us.

RETURN CHARGES 

Domestic Order: Our Courier Partner Will Collect The Order From Provided Address (Within India). Customer Need Not Pay Any Shipping Charges To Return The Product.

INTERNATIONAL ORDER:

For International Orders,  D.A.R Will Exchange The Product For The Customer Only Under Following Two Circumstances And At The Sole Discretion Of D.A.R:

1. We Will Accept The Return Of Only Defective Product And Then Subsequently Provide For The Exchange. However, The Exchange Process Will Be Initiated Only Post Inspection And After We Get A Go Ahead From Our QA (Quality Assurance) Team. While Exchanging For The Defective Product, We Will Not Charge You For Shipment (To And Fro).

2. We Will Refund Under Those Circumstances Where Our Logistic Partner Has Been Unable To Deliver The Product, Even After Repeated Efforts Due To The Customer's Unavailability. Although While Making The Refund, We Will Deduct From The Amount Paid All The Costs Incurred By D.A.R Like Shipment Expenses Both To And Fro, Customs Paid And Any Other Charges.

JEWELLERY

We Reserve The Right To Not Allow The Exchange Of Jewellery Products Due To The Differential That May Arise, As No Two Products Will Have The Exact Weight & Hence The Price Will Differ.

Please Note That Our Pricing Is Calculated Using Current Precious Metal And Gem Prices To Give You The Best Possible Value. These Prices Do Change From Time To Time, Owing To The Fluctuations In Prices Of Precious Metal And Gem Prices, So Our Prices Will Also Change.

However, If You Choose To Cancel The Order(Before Shipment) Or Return The Product Because Of Receiving It In Damaged Condition, The Refund Will Be Made Directly To Your Account Or Issued By Cheque (Amount Would Be Refunded Through Cheque, Only In Cases Where The Debit/Credit Card Used By Customer While Placing The Order Is Not In Use).

Prices On Our Website Are Subject To Change Without Notice. Please Expect That You Will Be Charged The Price For The Jewellery As It Is Listed On The Day Of Purchase.

EXCHANGE: 

We Regret To Inform That Exchange Of Products Is Not Possible For The Products Bought From Our Website Unless The Product Is Damaged In Transit With Sufficient Proof.

Tarang Exchange Policy

  1. Tarang Artefacts Sold Through Any Tarang Outlet Or Directly By The Company Will Be Accepted For Exchange At Any Tarang Outlet. Tarang Outlets Will Honor This Tarang Exchange Policy (TEP) And No Individual Discretion In Compliance Will Be Permitted.
  2. Products Will Be Accepted After Due Examination For Defects, Weights, And Originality, Including The Tarang Mark.
  3. While Normal Wear And Tear Are To Be Expected, No Credit May Be Given To The Customer For Stone Defects (Cracks, Scratches, Replacements, Alterations).
  4. In Extreme Cases Where The Customer Insists On The Exchange Of A Product With Defective Stone(S), The Exchange Is Only To Be Done After Cautioning The Customer That The Product Has To Be Dismantled, And The Stones Removed (At Customer’s Risk) And Returned To The Customer. In Such Cases, The Customer Must Be Advised That The Value Of Such Damaged Stones Will Be Reduced From The Value Of The Refund/Exchange. These Damaged Stones Will Be Returned To The Customer. The Customer Must Be Cautioned That Such Stones Are Vulnerable To Breakage During Removal And That This Risk Is To The Customer’s Account.
  5. The Product Must Only Be Accepted If Accompanied By The Original Cash Memo And/Or Guarantee Certificate. Exceptions May Be Made By The Product Manager At His/Her Discretion In The Case Of Known Customers And Products Should Be Reported To The Product Manager In The Event That The Customer Is Unable To Produce These Documents, Then The Product Manager May Accept Such Pieces For Validation Via The Factory Or May Accept The Exchange Under The Terms Of The General Exchange Policy (GEP). 
  6. A Valuation Certificate Cum Acknowledgment Form & Customer Declaration Form Signed By Customer Is To Be Filled Out For All Pieces Accepted For Exchange.
  7. Should The Boutique Find It Difficult To Value The Product, Doubts The Authenticity Of The Product, The Piece Should Be Sent To The Corporate Office Of D.A.R At The Addressed Mentioned In The Website.
  8. Customers Who Want To Exchange Their Tarang Products For A Cash Refund:  This May Be Permitted By The Product Manager, Subject To Other Terms And Conditions Of TEP .

 

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