frequently asked questions


Frequently Asked Questions

How do I care for my silver jewellery?

With proper care, your sterling silver will last a lifetime.

  • Avoid exposing to sweat, perfume, harsh chemicals and sunlight
  • Use non-abrasive cloth to clean
  • Store in clean, dry, airtight bags

What is sterling silver?

Sterling silver is an alloy of silver containing 92.5% pure silver and 7.5% other metals usually copper

Is your jewellery nickel and lead free? Is it safe for children?

Yes, all of our products are nickel and lead free and are completely safe for children.

Do you make custom designs?

Yes, we can customize jewellery for you. The order takes a minimum of three to four weeks depending on the design.

Can I return or exchange sale merchandise?

Final sale merchandise cannot be returned or exchanged. It can be exchanged only if the merchandise has been damaged during transit Proper proof via e-mail or calling the customer call helpline is required for exchanges.